ZOHO ManageEngine ServiceDeskPlus 11.0 Build 11007 Cross Site Scripting

ZOHO ManageEngine ServiceDeskPlus versions 11.0 Build 11007 and below suffer from a cross site scripting vulnerability.

MD5 | 12badb31b3d895bd0a427533aba4a756

SEC Consult Vulnerability Lab Security Advisory < 20200122-0 >
title: Reflected XSS
product: ZOHO ManageEngine ServiceDeskPlus
vulnerable version: <= 11.0 Build 11007
fixed version: 11.0 Build 11010
CVE number: CVE-2020-6843
impact: medium
homepage: https://www.manageengine.com/products/service-desk/
found: 2019-12-01
by: Johannes Kruchem (Office Vienna)
SEC Consult Vulnerability Lab

An integrated part of SEC Consult
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Vendor description:
"ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting
to delivering awesome customer service. It provides great visibility and central
control in dealing with IT issues to ensure that businesses suffer no downtime.
For 10 years and running, it has been delivering smiles to millions of IT folks,
end users, and stakeholders alike."

Source: https://www.manageengine.com/products/service-desk/

Business recommendation:
The vendor published a patch for ServiceDesk Plus with service pack 11010.

It is recommended to install the patch with the included patcher. An in-depth
security analysis performed by security professionals is highly advised, as the
software may be affected from further security issues.

Vulnerability overview/description:
1) Reflected Cross-Site Scripting (CVE-2020-6843)
A parameter of the module called "geti18nkey" reflects unfiltered user input if
it is changed. The corresponding request is frequently sent in the background
if a pre-configured network scan was started.

Proof of concept:
1) Reflected Cross-Site Scripting (CVE-2020-6843)
To reproduce the issue visit this URL authenticated as administrator:

How the parameter was found:
1) Authenticate as administrator and add an IP range in Admin -> Networkscan.
2) Click the "play" button next to the created IP range to start the scan.
3) To check the status of a started network scan frequent requests like
are sent to the server.
4) The value of the "key" parameter will be reflected if you change a single character.
The "sdpcsrfparam" isn't needed in order to trigger the XSS.
5) XSS can thus be exploited by calling

Vulnerable / tested versions:
The following versions have been tested which were the latest versions available at the
time of the test:
- 10.5
- 11.0 Build 11007

Vendor contact timeline:
2019-12-05: Contacting vendor through ManageEngine Security Response Center (MESRC)
Uploaded security advisory to bugbounty.zoho.com
2019-12-09: Vendor promised to fix the vulnerability.
2020-01-08: Reported issue has been fixed in service pack 11010.
2020-01-22: Public release of security advisory.

The vendor provides an updated version which should be installed immediately.

The vendor also provided a link to their readme about the new release:


Advisory URL:


SEC Consult Vulnerability Lab

SEC Consult
Europe | Asia | North America

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EOF Johannes Kruchem / @2020

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