Verint Impact 360 version 15.1 has an issue where the helpURL parameter in wfo/help/help_popup.jsp can be changed to embed arbitrary content inside of an iFrame. Attackers may use this in conjunction with social engineering to embed malicious scripts or phishing pages on a site where this product is installed, given the attacker can convince a victim to visit a crafted link.
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# Exploit Title: Verint Impact 360 Open iFrame
# Date: 7-13-2020
# Exploit Author: Ryan Delaney
# Author Contact: [email protected]
# Author LinkedIn: https://www.linkedin.com/in/infosecrd/
# Vendor Homepage: https://www.verint.com/
# Software Link:
https://www.verint.com/engagement/our-offerings/solutions/workforce-optimization/
# Version: Impact 360 v15.1
# Tested on: Impact 360 v15.1
# CVE: CVE-2019-12773
1. Description
An issue was discovered in Verint Impact 360 15.1. At
wfo/help/help_popup.jsp, the helpURL parameter can be changed to embed
arbitrary content inside of an iFrame. Attackers may use this in
conjunction with social engineering to embed malicious scripts or phishing
pages on a site where this product is installed, given the attacker can
convince a victim to visit a crafted link.
2. Mitigation
Restrict Impact 360 accessibility to internal network only. Verint has not
patched this vulnerability to my knowledge, despite having been made aware
of it over a year ago.
3. PoC
Withheld due to possible legal threat.
4. Timeline
Discovered: 6-7-2019
CVE assigned: 6-10-2019
First contact: 6-14-2019 (no response)
Follow-up 1: 6-25-2019
Reply received: 7-9-2019 (stating that the responsible disclosure line
was for the community edition and report would be forwarded to enterprise)
Follow-up 2: 7-16-2019
Reply received: 7-19-2019 (cc'ing another individual and asking them to
follow up with me)
Follow-up 3: 8-30-2019 (no response)
Follow-up 4: 9-4-2019 (no response)
Follow-up 5: 9-11-2019 (no response)
Follow-up 6: 1-6-2020 (notification of intent to disclose in 90 days, no
response)
Follow-up 7: 3-5-2020 (notification of intent to disclose in 30 days)
Reply received: 3-6-2020 (requesting addition delay for disclosure)
Follow-up 8: 3-27-2020 (no response)
Follow-up 9: 5-18-2020 (no response)
Follow-up 10: 6-25-2020 (notification of intent to disclose, requesting
confirmation that legal action will not be pursued, no response)
Published: 7-13-2020 (260 business days after initial report)
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